Most items showcased on our website are crafted upon order. Haunt specializes in creating furniture tailored to each client's specific desires, ensuring a truly personalized piece.
As our creations are meticulously handcrafted, we operate on a PRE-ORDER basis, except for select items explicitly listed as in-stock under our clearance section. Our unique pre-order system not only allows for customization but also offers payment flexibility, enabling you to invest in your dream furniture while it is being crafted by our artisans.
Please anticipate a crafting period of 6-8 weeks, with shipping times averaging 3-4 weeks. Due to the artisanal nature of our work, these timelines can vary.
Also note that due to our pieces being made to order, each piece will have slight variations, that's the beauty of Haunt's bespoke and hand-crafted creations.
We can now also ship directly from our Haunt Atelier, so if you're looking for a totally custom piece, or faster delivery please email us at Hello@HauntCult.com.
At the heart of Haunt's ethos is the belief that your furniture should be as unique as you are. We offer extensive customization options, including finish, detail, size, and fabric, allowing you to tailor your selection to your exact preferences.
Our standard range of options is vast, but should your vision extend beyond, we're eager to collaborate on bespoke creations. From mythical beasts to whimsical designs, your imagination sets the bounds. Each piece, being handcrafted, will bear unique characteristics, a testament to the individuality of our craftsmanship.
We can create almost anything that your heart desires, so don't be afraid to reach out to our amazing artisans at Hello@HauntCult.com.
Love dragons, snakes, mermaids, glitter? We do too and would love to work with you on creating fantasy pieces based on your wildest dreams! Your imagination is the limit.
Also note that due to our pieces being made to order, each piece will have slight variations, that's the beauty of Haunt's bespoke and hand-crafted creations.
Haunt prides itself on being at the forefront of eco-conscious furniture design. Rejecting animal products and utilizing environmentally friendly materials, our commitment extends to ethical working practices and the use of certified plantation mahogany.
Our vision is to offer sustainable luxury in an era of disposability, ensuring our beautiful world remains so for generations to come.
Understanding the importance of flexibility, Haunt is delighted to offer up to 12-month interest-free payment plans. A 10% deposit secures your dream pieces, with the balance payable in the lead-up to your selected delivery date.
Our commitment to bespoke, artisanal craftsmanship means all sales are final, but we're here to work with you in case of financial difficulties. For extended payment plans beyond 12 months, please reach out directly to Hello@HauntCult.com.
Indulge in more and save with Haunt’s exclusive package deals. A 5% discount awaits when you select 3 or more items, offering you the perfect opportunity to curate your space with our exquisite pieces.
This offer is exclusive and not valid in conjunction with any other promotions.
Haunt's realm extends globally through our online presence, with our business model focusing on made-to-order products.
This approach allows us to offer unparalleled customization and service to clients worldwide, ensuring that each piece is as individual as its owner.
For your convenience and security, Haunt primarily processes payments through PayPal, accommodating a wide range of options including Mastercard, Visa, and EFTPOS.
Direct Bank Transfer is also available for those who prefer it. Please contact us at Hello@HauntCult.com for any specific payment requests.
Your security is paramount.
Transactions through Haunt are fortified by PayPal's world-class protection, ensuring your peace of mind with every purchase.
Our main freight schedule is in accordance to our Haunt Hits Your City Schedule.
We offer free EAST COAST shipping to Sydney, Melbourne, Gold Coast, Brisbane & Perth* within 60kms of city centres during these scheduled dates*. If you are located outside of these free shipping zones please email our team for an estimated freight quote. All deliveries are by outsourced backloader teams. Please read our shipping information for further details. If there are specific requirements a fee may be charged.
United States, Canada, New Zealand and other global locations are also apart of our Haunt Hits Your City Schedule. We offer free shipping within 60kms of Haunt Hits Your City location. If you are located outside of these free shipping zones please email our team for an estimated freight quote. All deliveries are by outsourced backloader teams. Please read our shipping information for further details. If there are specific requirements a fee may be charged.
To areas further than 60KM from the locations listed above we subsidise the cost of your delivery, please enquire at Hello@HauntCult.com with your desired pieces and your post/zipcode for a custom freight quote or further information.
*Please note that free shipping does not apply other than when specifically stated and cannot be used with any other promotion. It is ONLY valid for purchases over $750 AUD.
This is very dependent on whether you are purchasing an in stock piece or a pre-ordered custom product. More information about our shipping schedule can be found in Shipping Information or Haunt Hits Your City Schedule.
For Haunt Hits Your City arrivals 90% of orders are delivered within 7-14 working days. For rural locations please allow 14-21 working days.
Please note our deliveries are performed by outsourced backload teams. If you require your order at specific times we do offer a white collar service. Please email Hello@HauntCult.com for more details.
Whilst we try to stick by our allocated shipping months delays can occur also by the kiln drying process, which ensures your pieces will last longer and not expand in the climate change. Other things such as freight delays, customs or other unforeseen situations can occur given we are a custom, hand-crafted, bespoke furniture company.
We specialize in what we do rather than mass production and shipping items in bulk.
Yes you must arrange for either yourself or another to accept delivery on your behalf. This ensures safety of your dream pieces!
Your contact details and phone number are given to the backload company who will contact you in advance to advise you of the E.T.A date and time for your order. Unless you have pre-arranged for the pieces to be delivered without the requirement of a signature somebody will have to be available to accept order.
All orders are on backload services outsourced by Haunt. If you require a white collar delivery service this can be arranged at a surcharge. Please email Hello@HauntCult.com for more details on this service.
We recommend that you unpack the product upon receipt and inspect thoroughly. If the items are damaged please make the appropriate notes and images.
Please include any obvious damages to the packaging or boxing as well as sounds of broken material such as glass, mirror or timber.
Haunt will require photographs and a description indicating the damage to the item including any other relevant information (such as damage to packaging).
Please contact us within 24 hours of receipt of goods by emailing Hello@HauntCult.com. It is important that you report faulty or damaged goods within 24 hours of receiving the goods.
Once we have received your damage file our quality assurance team will step in and arrange for one of our Haunt certified repair team to work their magic.
Please allow 14-28 days from receiving damage file for entire resolution process to be completed. Given your pieces are hand carved dreams we follow a process in order to ensure the quality of your pieces.
Our dream is to create sustainable furniture so this is very important to us!
As with all bespoke companies, as our items are hand-made to order, we have a final sales policy. Haunt attempts to provide you with as much information about the product and with clear images, testimonials and customer imagery so that your decision is an informed one.
Feel free to email us at Hello@HauntCult.com with any questions or queries so we can help you make an informed decision. Given all orders are processed by our Atelier as soon as your deposit comes through we do not offer a cooling off period.
All exhanges or returns are subject to the discretion of Haunt and will incur a 20% restocking fee on the product purchase price. There is no refund on the cost of delivery.
We are constantly updating our Instagram, Facebook, Pinterest and TikTok with client images and videos. We also have a client media page on our website.
Still want more? Email us at Hello@HauntCult.com to see if we have anything else hiding in our treasure chest!
Yes, Haunt proudly expands its horizons with International shipping options for purchases exceeding 2 cubic meters, perfectly aligning with our Haunt Hits Your City schedule.
Beyond the conventional offerings, clients now have the exclusive opportunity to order fully custom pieces delivered directly to their nearest port, opening up a realm of bespoke luxury like never before. This option stands alongside our existing international delivery services, ensuring that no matter where you are, Haunt’s exquisite creations are within reach. Typically, obtaining a shipping quote for international orders may take up to 14 days.
Rest assured, all international orders adhere to our comprehensive terms and conditions for a seamless experience. For further details or to verify if your dream project meets our shipping criteria (usually akin to a King bedroom package), please do not hesitate to get in touch with us at Hello@HauntCult.com , or visit our shipping information page for more insights.
