Haunt is a handcrafted, bespoke furniture label. Our pieces are created specifically for you so each order is final sale.

Haunt’s Quality Guarantee

At Haunt, we take immense pride in crafting sustainable, artisan furniture that is built to last. Each piece comes with a 12-month structural guarantee. Should any structural damage occur, we are here to help. For more extensive issues, Haunt-certified repair teams will address the problem. For smaller concerns, such as minor adjustments or easily fixable issues, we will provide guidance to help you resolve these matters efficiently. Please note this policy does not cover paint, fabric, or finishes.

Because we work with 100% solid mahogany and utilize a hand-carving process, each Haunt piece is unique. These handcrafted, antique-inspired creations with modern flair will have distinct characteristics that set them apart from machine-made furniture. If you’re looking for mass-produced, machine-perfect items, then Haunt may not align with your preferences—but if you seek exceptional quality and sustainability, you've come to the right place.

We require our clients to inform us immediately upon noticing any damage. Any delays in reporting may affect the way we can assist you. We strongly encourage you to read the following information carefully or reach out to us at Hello@HauntCult.com with any questions before placing your order. As we are a bespoke brand, we do not offer a cooling-off period, so it’s essential that you are completely satisfied with your purchase decision before finalizing your order.

What do I do if the item is damaged?

We recommend that you unpack the product upon receipt and inspect thoroughly. If the items are damaged please make the appropriate notes and images. Please include any obvious damages to the packaging or boxing as well as broken material such as glass, mirror or timber. Haunt will require photographs and a description indicating the damage to the item including any other relevant information (such as damage to packaging). Please contact us within 24 hours of receipt of goods by emailing Care@HauntCult.com. It is important that you report faulty or damaged goods within 24 hours of receiving the goods.

Once we have received your damage file our quality assurance team will step in and arrange for one of our Haunt certified repair team to work their magic. Please allow 60 days from receiving damage file for entire resolution process to be completed. Given your pieces are handcrafted works of art we follow a process in order to ensure the quality of your pieces. Our dream is to create sustainable furniture so this is very important to us!

What happens if I have not chosen well?

Given we are a handcrafted, custom furniture company we have a final sales policy. Haunt attempts to provide you with as much information about the product and with clear images, testimonials and customer imagery so that your decision is an informed one. Feel free to email us at Hello@HauntCult.com with any questions or queries so we can help you make an informed decision. Given all orders are processed by our Atelier as soon as your deposit comes through we do not offer a cooling off period.

All exhanges &/or returns are subject to the discretion of Haunt and will incur a 20% restocking fee on the product purchase price. There is no refund on the cost of delivery.